Troubleshooting Guide

Network

• iPad is connected to Wi-Fi, but can't get IP address
• How to set static DNS for iPads

kiosk

• Payment Manager cannot activate NETS / Credit Card Terminal

Printer

• How to reprint receipt
• Cashier Printer does not print Receipt
• Printer does not print Order List
• How to check Printer IP Address
• Kitchen printer does not print kitchen docket
• POS shows "Failed to print" error when sending order

See all 8 articles

Emenu

• eMenu Item's inventory does not update automatically

ipad

• iPad POS hang / laggy / unable to press buttons:
• iPad is not charging / battery bloated / going to spoilt

Routers/Network

• iPad is connected to Wi-Fi, but no internet
• How to check iPad DNS
• How to set static IP address for iPads
• How to check iPad IP address
• User cannot send order and notice wifi icon is missing and not connected to wifi
• Internet service is down, iPad screen show 'Network Cable Unplugged'

Troubleshoot

• Checking your App version
• Main POS connectivity lagging
• My Printer is not printing
• My daily sales is missing from CMS sales report
• Cannot order through the terminal
• From ticket #293 via Ticket to Help Center App