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  1. Aptsys Technology Solutions Pte Ltd
  2. Troubleshooting Guide

Troubleshooting Guide

Network

  • iPad is connected to Wi-Fi, but can't get IP address
  • How to set static DNS for iPads

kiosk

  • Payment Manager cannot activate NETS / Credit Card Terminal

Printer

  • How to reprint receipt
  • Cashier Printer does not print Receipt
  • Printer does not print Order List
  • How to check Printer IP Address
  • Kitchen printer does not print kitchen docket
  • POS shows "Failed to print" error when sending order
See all 8 articles

Emenu

  • eMenu Item's inventory does not update automatically

ipad

  • iPad POS hang / laggy / unable to press buttons:
  • iPad is not charging / battery bloated / going to spoilt

Routers/Network

  • iPad is connected to Wi-Fi, but no internet
  • How to check iPad DNS
  • How to set static IP address for iPads
  • How to check iPad IP address
  • User cannot send order and notice wifi icon is missing and not connected to wifi
  • Internet service is down, iPad screen show 'Network Cable Unplugged'

Troubleshoot

  • Checking your App version
  • Main POS connectivity lagging
  • My Printer is not printing
  • My daily sales is missing from CMS sales report
  • Cannot order through the terminal
  • From ticket #293 via Ticket to Help Center App
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